“One of the best things about working with Jim is how quickly he understands a problem and identifies all the information he needs in order to propose a solution. He did this previously with flashings on the highest part of our roof that caused leakages (and the path from the source to the observable leaks was not obvious). There have been no leaks since (over five years). On this job the problem and potential solution are a lot more obvious, but I like the sense that Jim cuts to the chase and does not get overelaborate or play to fears about covering hypotheticals that will prove to be beside the point. Not only that the workers that he has hired and trained are extremely focused and efficient. They showed up early in the morning, the dumpster needed for the old shingles having arrived the day before, stripped the old shingles, laid down the shield and laid the new shingles with a kind of choreography that I had never seen in a crew like this before. They were done five hours later. It was amazing.”